FREQUENTLY ASKED QUESTIONS
If you already have a ticket for the Forró Douro festival, there are 3 possible options:
- You can apply for a refund. We will refund you the ticket money within 15 working days from the date of your request.
- You may keep your ticket for the next edition of the festival which will take place on the 22-25th April 2021 and guarantee your place.
- If you know someone that is interested in your ticket, you will be able to transfer it to them and the same conditions of option 2 will apply.
Refund procedure form: https://forms.gle/Yg5wybT4fpYL64p46
You have to make a decision on what you are doing with your ticket by max 30th of March 2020: You can let us know which one of the options you will be choosing here. In case you do not answer on time or at all, we will automatically consider that you are keeping the ticket for next year’s edition. After a decision is made or once the deadline is passed, no more changes can be made.
Same policy/procedure applies for the tickets for the extra activities (Douro Dinner, Boat Party).
Transportation and accommodation are at the responsibility of each participant and are not included in the festival ticket. Therefore, we advise you to get in touch with the airline company and accommodation entity in order to check your options. Some of them might have a flexible cancellation policy, however none of these are of Forró Douro’s responsibility.
We cannot answer this question with 100% certainty yet. We are currently in negotiations with our artists and are doing our best to guarantee that the 2021 line-up will be of the very same quality and with as many artists in common as possible as the 2020.
Yes, we are planning on keeping these activities, for which if you already have a ticket you have the choice of keeping.
It is necessary that you fill in the following form (link: https://forms.gle/Yg5wybT4fpYL64p46 ) and follow the steps. After we receive your form response, we will try to refund your ticket money using the same payment method you used when you bought the ticket. If this is not possible, we will do the refund via bank transfer. Do not forget to give us and double check your bank account info.
We are predicting it could take up to 15 working days. Having in mind that we already have 600 festival participants, we ask you for your understanding in case the process takes a bit longer than it should.